Requirement: MS+2 yrs or BS+5 yrs (EE, ECE, CS, ISS, CIS or any closely related field) including 2 years exp in telecom industry in LTE,
VoLTE, IMS and 5G Network Elements.
Job Location: Irving.
EDUCATION : Minimum: Bachelor’s degree in Computer Science, Software Engineering or equivalent experience. Advanced IP/MPLS training/certification (ALU SRA, Cisco CCIE, Juniper Junos)
Avail. For employment at various worksites in US.
EXPERIENCE:
- Primary technical liaison between the customer and Nokia Care
organization for technical support activities:- Support ticket review
- Help the support team to escalate the issues to R&D and expedite the
resolution (as needed) - Prepare support ticket performance graphs and present them to the
customer in QRR (quarterly)
Job Responsibilities:
- This Service covers Supported Products:
- Installed and integrated by Nokia, or
- Installed by Customer and certified by Nokia, or
- Installed by Customer that is trained by Nokia
- Working knowledge and experience with the Design, Deployment, and
Support of Core Networks for Mobile Telecommunications areas including
LTE/VOLTE/VoWiFi/5GC Networks, Telco/Public Cloud (CNF and VNF), and
IP Connectivity. - Excellent knowledge of network technologies, call flows, and protocols
including TCP/IP, routing/switching, network security, Network
Management, DNS, Radius, LDAP, MAP, Diameter Policy Control and
Charging, and Radius. - Experience in communicating complex technical ideas and arguments in
writing, in presentations, and in face-to-face meetings. - Experience in escalation management across cross-functional teams
(e.g. Technical Support, Services, Sales, Product Development, etc.) and
corralling resources as necessary to resolve problems. - Knowledge and experience in Project Management.
- Business understanding and development.
Send resume to Simarn LLC,
580 Decker Dr, Suite 285, Colonial Plaza, Irving, TX 75063